Frequently Asked Questions

• You will receive a booking confirmation via email within 24 hours.
• For cruise only and retail fly-cruise, you will receive an invoice from your cruise line within 21 days of booking. For fly-cruise you will also receive an ATOL certificate on confirmation of your flights.
• If you have booked a package holiday with us where we act as the tour operator on your booking, you will receive your cruise club package holiday invoice and ATOL certificate within 21 days of booking.
• For ‘out of date range’ bookings, you will not receive your cruise club package holiday invoice and ATOL certificate until your flights have been confirmed with the airline.
• If you require your documentation to be posted, please ask your sales concierge at the time of booking.
• You can make a payment over the phone, by bank transfer or online here.

You can make a payment over the phone, by bank transfer or online here

We accept payment by Bank Transfer – please use your WOR reference as the reference.

Barclays Bank
WTH UK Ltd
Sort Code 20-69-85
Account number 83624439

International Bank Details

Swift number: BUKBGB22
IBAN GB43BUKB20698583624439
Barclays Bank
Fishergate
Preston

By Phone via Our Customer Service Team 0808 250 0913

Monday-Friday 9am-6pm
Saturday 9-5.30pm

You can register for your Azamara cruise by creating your own individual account on https://www.azamara.com/gb/login here you can:

• View your upcoming cruises
• See your cruise history
• Purchase any add-ons such as shore excursions, land programmes

The Azamara check in process has been introduced as a ‘Easy Check-in’ process, ensuring that when you arrive at the port everything is taken care of. For more information on the Easy Check in Process, please visit: https://www.azamara.com/gb/booked-guests/before-you-board/easy-checkin

You can access and register for your cruise line here https://www.cunard.com/en-gb/login where you can do the following:

• View your booking details
• Add/ modify guest immigration details (passport/ address/ email address/ telephone number)
• Add credit card information for your on-board account
• Complete your online check-in
• Retrieve tickets and luggage labels
• Enhance your sailing with shore excursions, spa treatments, speciality dining and drinks packages

Boarding passes are available from 50 days prior to departure from your cruise personaliser

You can access and register for your cruise line here https://www.seabourn.com/en/gb/plan-a-cruise/post-booking/registration where you can do the following:

• View your booking details
• Add/ modify guest immigration details (passport/ address/ email address/ telephone number)
• Add credit card information for your on-board account
• Complete your online check-in
• Retrieve tickets and luggage labels
• Enhance your sailing with shore excursions, spa treatments, speciality dining and drinks packages

Boarding passes are available from 50 days prior to departure from your cruise personaliser

You can access and register for your cruise line here https://www.rssc.com/account/create-an-account where you can do the following:

• View your booking details
• Book speciality dining and other on board experiences
• Book shore excursions

Tickets will be sent to you by Six Star Cruises 7-10 days before departure

You can access and register for your cruise line here https://my.silversea.com/Account/Register where you can do the following:

• View your booking details
• Book speciality dining and other on board experiences
• Book shore excursions

Tickets will be sent to you by Six Star Cruises 7-10 days before departure

You can access your P&O Cruises booking on https://www.oceaniacruises.com/register where you can do the following:

• View your booking details
• Book speciality dining and other on board experiences
• Book shore excursions

Tickets will be sent to you by Six Star Cruises 7-10 days before departure

Your flight details will be confirmed by your concierge when you book. The following information can also be found on your booking confirmation:

• Departure airport
• Flight date/times
• Drinks packages
• Airline Name
• Flight number

You can find your flight locator/PNR on your invoice. You will need this in order to access your booking with the airline and complete your check in, prebook seats etc.

If your flights are organised by the cruise line and you want to pre book your seats please email your dedicated Concierge. Alternatively, you can call our Service Team (link to contact us page here).

Sometimes you can only prebook your seats 45 days before departure as this is when the airline will ticket the flights. If you want to prebook earlier you will need to have paid your balance and then contact your concierge to request for the flights to be ticketed early so you can pre book your seats.

If you have a tailor-made package with us, this means that we have booked your flights for you and we act as the tour operator.

You can prebook seats directly with the airlines. We will try to provide you with the airline flight locator (PNR number) where possible, as this is normally the reference you need if you want to log on to the airline website to manage your flights. If we have the locator, it will be shown in your invoice.

However, there are certain circumstances where we may be unable to supply a locator, or where it may not enable you to access your flights.

Examples include:

• When your flight is booked under a "Codeshare". This is where several airlines may sell seats under their own flight number
• The flights have yet to be ticketed. We will aim to ticket your flights 45 days prior to travel

Please note that the process for booking flights will vary depending on who you are flying with. And you are bound by their terms and conditions.

Some airlines will charge to pre-book seats.

For more information about pre booking your seats please use the below links for our most commonly used airlines:

EasyJet - https://www.easyjet.com/en/help/booking-and-check-in/choosing-a-seat

You must add your Advanced Passenger Information before you fly and check in online. You can pre-book seats as well including Extra Leg Room, by logging in on their website using their booking reference number (PNR)

Jet2 - https://www.jet2.com/faqs?topic=allocated-seating-and-extra-legroom&category=pre-book-your-seats

British Airways - https://www.britishairways.com/content/information/seating/reserving-your-seat

Virgin Atlantic - https://help.virginatlantic.com/gb/en/seating.html

Emirates - https://www.emirates.com/uk/english/book/about-booking-online/emirates-seat-selection/

American Airlines - https://www.aa.com/i18n/travel-info/experience/seats/main-cabin.jsp

Singapore Airlines - https://www.singaporeair.com/en_UK/sg/travel-info/requests/seats/

Etihad - https://www.etihad.com/en-gb/fly-etihad/our-cabins/economy-class/choose-your-seat

Cathay Pacific - https://www.cathaypacific.com/cx/en_GB/manage-booking/travel-extras/reserve-your-seat.html

Qantas - https://www.qantas.com/gb/en/travel-info/seat-selection.html

Delta - https://www.delta.com/us/en/need-help/support-seats?srsltid=AfmBOopxM4s8Zz1VBJVgRbkyJABViTyL_eELESR9cybpe4XAHBtJ_4aw

Your Concierge will confirm your luggage allowance to you at the time of booking. Six Star Cruises will usually book a minimum of 20kg. For internal flights within the USA, luggage allowance may not be booked and will be an additional charge however you will have been informed of this at the time of booking. For further information, please visit the relevant airline’s website.

Unfortunately, sometimes there are changes to scheduled flight times. Usually these are minor and will not affect you joining your cruise on time. If your flight has a minor schedule change we will update you via email.

If your flight has a more significant change that would affect you joining your cruise our dedicated flight team will contact, you to discuss alternative options.

If your flight is cancelled on the day of travel and your flights are organised by the cruise line you will need to contact them. You will find the emergency phone number for the cruise line and it is their responsibility to reschedule your flight and get you to your destination as quickly as possible.

If your flights are organised by Six Star Cruises you will need to contact us as soon as possible and we will help rearrange your flights (link to contact us page).

If you want to upgrade your flight our Customer Service team would be happy to assist with this (link to contact us page). All upgrades are subject to availability and changes to your flight will depend on the type of airfare that has been booked, and the terms and conditions set out by the supplier.

In order to get your boarding passes you will need to check in for your flights directly with the airline via their website. To do this you will need your flight locator (PNR) which can be found on your booking invoice.

Once you have checked in for your flight you will be able to download your boarding passes from the airline.

It is essential that you make your concierge aware of any mobility needs when making your booking. This is particularly important if you are planning on taking a powered mobility device with you as airlines have very strict policies regarding the carrying of these items.

If your situation has changed since booking and you need to add special assistance please contact our Customer Service team at the earliest possible opportunity (link to contact us page).

For customers who have flights organised by the cruise line transfers are usually included between the airport and the port. You will have been advised by your Concierge if transfers were included and you can also check this on your invoice.

If you are travelling on a Six Star Cruises tailor made package you will have been advised by your concierge if transfers were included. These will also show on your booking confirmation.

If you have booked your flights independently you will also need to organise your own transfer to and from the airport.

If your transfers are provided by the cruise line details on these can be found on your ticket documentation. Usually after landing in destination the cruise lines have staff at the airport to direct you to your transfer.

If your transfers are organised by Six Star Cruises we will send you your transfer vouchers with your tickets 7 – 10 days before departure. These vouchers will provide details on where to do to get your transfer and a contact number for the local transfer provider should you need any assistance.

Below are some approximate transfer times to some popular embarkation/disembarkation ports:

Europe:

Barcelona airport to Barcelona port - 15 minutes
Tenerife airport to Tenerife port - 1 hour
Gran Canaria airport to Gran Canaria port - 30 minutes
Alicante airport to Alicante port - 15 minutes
Valencia airport to Valencia port - 30 minutes
Rome airport to Civitavecchia port - 1 hour
Venice airport to Venice port - 20 minutes
Venice airport to Trieste port - 2 hours
Venice airport to Ravenna port - 2 hours 20 minutes
Venice airport to Monfalcone port - 1 hour 30 minutes
Bologna airport to Ravenna port - 1 hour
Ravenna airport to Ravenna port - 20 minutes
Genoa airport to Genoa port - 20 minutes
Milan airport to Genoa port - 2 hours 20 minutes
Nice airport to Genoa - 3 hours
Nice airport to Nice port - 20 minutes
Nice airport to Monaco port - 1 hour
Naples airport to Naples port - 20 minutes
Marseille airport to Marseille port - 20 minutes
Malta airport to Valetta port - 20 minutes
Athens airport to Piraeus port - 45 minutes
Cyprus airport (Paphos) to Limassol port - 40 minutes
Cyprus airport (Larnaca) to Limassol port - 50 minutes
Lisbon airport to Lisbon port - 1 hour
Copenhagen airport to Copenhagen port - 20 minutes
Stockholm airport to Stockholm port - 1 hour 15 minutes
Bergen airport to Bergen port - 30 minutes
Dubrovnik airport to Dubrovnik port - 30 minutes
Amsterdam airport to Amsterdam port - 30 minutes
Amsterdam airport to Rotterdam port - 1 hour
Hamburg airport to Hamburg port - 45 minutes
Dublin airport to Dublin port - 20 minutes
London Gatwick airport to Southampton port - 1 hour 45 minutes
London Heathrow airport to Southampton port - 1 hour 15 minutes

USA and Canada:

Orlando airport to Port Canaveral port - 45 minutes
Orlando airport to Miami port - 3 hours 30 minutes
Miami airport to Miami port - 20 minutes
Miami airport to Fort Lauderdale port - 30 minutes
Fort Lauderdale airport to Fort Lauderdale port - 10 minutes
Tampa airport to Tampa port - 20 minutes
Tampa airport to Port Canaveral port - 2 hours 30 minutes
San Diego airport to San Diego port - 10 minutes
San Diego airport to Los Angeles port - 2 hours
Los Angeles airport to Los Angeles port - 40 minutes
Seattle airport to Seattle port - 30 minutes
Seattle airport to Vancouver port - 3 hours
Vancouver airport to Vancouver port - 30 minutes
Anchorage airport to Anchorage port - 20 minutes
Anchorage airport to Seward port - 2 hours 30 minutes
Honolulu airport to Honolulu port - 10 minutes
Boston airport to Boston port - 20 minutes
New York (JFK) airport to Manhattan port - 1 hour
New York (JFK) airport to Redhook port - 1 hour
New York (JFK) airport to Cape Liberty port - 1 hour
New York (Newark) airport to Manhattan port - 40 minutes
New York (Newark) airport to Redhook port - 40 minutes
New York (Newark) airport to Cape Liberty port - 20 minutes

Rest of the World:

Dubai airport to Dubai port - 15 minutes
Dubai airport to Abu Dhabi port - 1 hour 30 minutes
Abu Dhabi airport to Abu Dhabi port - 20 minutes

You can check if your passport is valid by reviewing the GOV.uk website and visiting the entry requirements of the country you’re visiting. You can find that information here.

All countries have their own rules for passport validity and expiration, and you should make sure that your passport meets these rules ahead of travel.

The USA has a visa waiver programme, which lets British tourists visit for up to 90 days without a visa. You must get an authorisation from ESTA – the Electronic System for Travel Authorisation – before you travel, otherwise you’ll be refused entry. You can register through the ESTA website, applications currently cost $14 and are subject to change. The USA also has specific passport requirements, so it’s a good idea to check that your passport will be accepted. For the most up-to-date passport and visa info, visit www.gov.uk/foreign-travel-advice/usa/entry-requirements.

It is your responsibility to ensure you have the correct documentation for your holiday and you’ll need to ensure you allow enough time for your visa application to be processed. Please click here for up to date information or visit CIBT visas for an online check here.

Please visit the Travel Advice section of our website. This contains up to date information on Passport and Visa requirements, including information regarding the new EU Entry and Exit scheme. It also contains information on Travel Insurance requirements and health and safety information. We advise you to read the Travel Advice as it is your responsibility to ensure you are aware and can meet all requirements. The Travel Advice section can be accessed by visiting our website and clicking My Booking and then Travel Advice – it is listed in the main menu.

The EU is looking to implement new border rules from mid-2025. This will require you to obtain an ETIAS visa waiver. The cost of this is approximately 7 Euros Per Person and it must be purchased in advance through the ETIAS website. It is required to enable you to enter most European countries. Please note that ETIAS is not live yet, but we expect it to be live from Autumn 2024. For further details, please visit the Travel Advice section of our website and click Visas.

You may need vaccinations to visit some destinations. Speak to your doctor at least 2 months before you are due to travel. Some treatments, for malaria for example, should begin well before you go. If you are booking within 3 weeks of your departure, speak to your doctor before you book. For more information on vaccination and health requirements, visit here.

We advise that, whenever possible, you take out adequate travel insurance at the time of booking your holiday. Cruise lines require all passengers to have adequate travel insurance covering medical and repatriation, and boarding could be refused if evidence of travel insurance cannot be provided.

To get an online quote for travel insurance, please click here.

Note: These are suggested referrals only and Six Star Cruises does not recommend any specific insurance companies.

If you need to amend your booking will need to contact our Customer Service Team via live chat or by phone on 0808 274 7745

Monday-Friday 9am-6pm
Saturday 9-5.30pm

Amendments are subject to the terms and conditions of the cruise line, for more information on these please click here.

Please note some cruise lines do not permit amendments after balance due date.

We will charge a £50 per person fee when you request an amendment to your booking. Amendments can include:

• Add extras/drinks package
• Change of sailing
• Cabin/flight upgrade
• Hotel changes
• Holiday extensions
• Name changes
• Any other changes to the holiday

This fee will be charged in addition to any changes in fare or fees applied by the supplier.

Yes, there may be occasions before departure when the cruise line have to change your itinerary before departure. This could be due to a few reasons such as inclement weather, port closures and scheduling conflicts.

If your booking is affected by an itinerary change our team will contact you via email to notify you.

You may be able to transfer your sailing to a different date. This would be subject to the booking terms and conditions and fees/additional costs may apply. Please be aware that most cruise lines would not permit a change within 14 days of sailing.

If you would like to change your sail date please contact our Customer Service Team on 0808 274 7745, who would be happy to help.

Yes, there are charges to cancel a booking and these depend on the terms and conditions of your booking. Click here to view the terms and conditions of the suppliers.

If you cancel your booking we will charge a cancellation fee of £150 per person in addition to the supplier cancellation fees.

If you need to cancel your booking please contact your Concierge or our Customer Service Team on 0808 274 7745.

If your cruise has been cancelled by the cruise line we will contact you as soon as possible.

Usually, cruise lines provide various options in this situation such as an alternative sailing, a future cruise credit or a full refund. We will advise you of the options available when we contact you.

It is essential that you inform your concierge of any mobility needs when booking your cruise. Especially if you will be travelling with a manual wheelchair, powered mobility device, or any mobility aid. This is because cruise lines have very strict polices surrounding mobility and accessibility and failure to adhere to these could result in you being denied boarding.

If your situation has changed since booking and you need to make us aware of any mobility needs please contact our Customer Service team as soon as possible (link to contact us page).

If you are taking a wheelchair scooter or walking aid with you when you travel, you will be asked to provide your cruise line supplier with the following information:

Is the wheelchair;

• Collapsible wheelchair
• Fixed wheelchair
• Electric wheelchair

Is the scooter;

• Collapsible scooter
• Non-collapsible scooter

Dimensions required: width, height, length
If your mobility aid is collapsible, you may be required to provide both folded and unfolded dimensions.
Further information which may be required by the cruise line: make, model, weight
Battery type: Wet Cell, dry cell or gel cell

IMPORTANT NOTE FOR CUNARD GUESTS
You can only take a manual wheelchair on board if an evacuation chair is booked and these are subject to availability.
Mobility scooters will only be permitted on board if guests have booked an accessible cabin, selected suite, or mini-suite.
For further information, please read the cruise lines terms and conditions by following the links below;

Cunard;
https://www.cunard.com/en-gb/the-cunard-experience/accessibility/wheelchairs-mobility-scooters

We offer several different options for airport extras separate to the official airport site, please call our service concierge if you would like a price for parking at a UK airport or other extras such as lounge passes and airport hotels. Alternatively, please find below the useful links to divert you to pre booking your official car parking at the most popular UK airports.

For official London Heathrow onsite car parking please visit:
https://www.heathrow.com/transport-and-directions/heathrow-parking

For official London Gatwick onsite car parking please visit:
https://www.gatwickairport.com/parking

For official Manchester Airport onsite car parking please visit:
https://booking.manchesterairport.co.uk/parking/dates/

For official Liverpool Airport onsite parking please visit:
https://www.liverpoolairport.com/parking

For official Glasgow Airport onsite parking please visit:
https://www.glasgowairport.com/at-the-airport/airport-services/parking

For official Edinburgh Airport onsite parking please visit:
https://www.edinburghairport.com/edinburgh-airport-parking

For official Southampton onsite parking please visit:
https://www.southamptonairport.com/parking

For official Belfast onsite parking please visit:
https://www.belfastairport.com/car-parking

If you are sailing from any regional port on the below list. We recommend booking your car parking directly with Cruise Parking on the following link: https://www.cruiseparking.co.uk/

Dover
Seabourn

Southampton
Cunard Line
We also recommend ABParking in Southampton for any of the below cruise lines. Which can be booked directly on the following link: https://www.abparking.co.uk/

Southampton
Celebrity Cruises
Silversea Cruises
Oceania Cruises
Regent Seven Seas
Azamara Club Cruises

https://www.eaveswaytravel.com/

https://www.intercruises.com/cruiseconnect

https://www.nationalexpress.com/en

Southampton Central Station Blechynden Terrace, Southampton SO15 1GW is the closest railway station to the cruise terminals at Southampton Port. Please Visit the National Rail Website https://www.nationalrail.co.uk/ for the latest rail times and ticket information. The cruise terminal is a quick 5-minute journey in a taxi which can be found outside the station.

There are 5 main terminals located in Southampton, designed for Cruise Ships which are QEII Cruise Terminal, Ocean Cruise Terminal, Mayflower Cruise Terminal. City Cruise Terminal and Horizon Cruise Terminal. For more information on the Port of Southampton and its Cruise Terminals visit https://cruisesouthampton.com/cruise-terminals

• QEII Cruise Terminal designated dock for Queen Elizabeth II (Berth 38/39), Dock Gate 4, Southampton, SO14 3GG Contact +44 (0)23 8033 2389
• The Ocean Cruise Terminal (Berth 46/47): Cunard Road, Southampton, SO14 3QN Contact +44 (0)23 8033 0730
• City Cruise Terminal (Berth 101), Western Docks, Southampton, SO15 1BS Contact +44 (0)23 8071 0175
• Mayflower Cruise Terminal (Berth 106): Dock Gate 10, Southampton, SO15 1HJ Contact +44 (0)23 8033 0106
• The Horizon Cruise Terminal (Berth 102) W Bay Rd, Southampton SO15 1AW (0)23 8048 8800

Dover Cruise Terminals are located off the A20 at the Western Docks and are signposted where car parking can be found in Terminal 1 and Terminal 2. The postcode for Dover cruise port is CT17 9DQ. For more information on Dover Port, visit https://www.portofdover.com/cruise/

The London Cruise Terminal at Tilbury, Essex is located on the River Thames which just 25 miles east of London.

London International Cruise Terminal: Ferry Road, Tilbury, Essex, Tilbury, RM18 7NG Tel +44 (0)1375 852200

Portsmouth International Port: George Byng Way, Portsmouth, PO2 8SP Tel +44 (0) 9229 73914 https://portsmouth-port.co.uk/

Liverpool Cruise Terminal: Gate 2, Princes Parade, Liverpool, L3 1DL Tel +44 (0)151 233 2008

There are a total of 7 cruise terminals at the Port of Barcelona, and all cruise ships are in Adossat Quay or the World Trade Centre. These cruise terminals are on foot of La Ramblas which runs through the city of Barcelona. Visit https://www.barcelona-tourist-guide.com/en/transport/barcelona-cruise-port.html for more information.

• Cruise terminal A - Moll Adossat, 1, 08039 Barcelona, Spain
• Cruise terminal B - Moll Adossat, Terminal B de creuers, 08039 Barcelona, Spain
• Cruise terminal C - Terminal Sur, 08039 World Trade Center, 08039 Barcelona, Spain
• Cruise terminal D - C/ Moll adossat, s/n, 08039 Barcelona, Spain
• Cruise terminal E - Muelle, Moll Adossat, 160, 08039 Barcelona, Spain

• Terminal Nord - Moll 18 A Barcelona, 08039 Barcelona, Spain
• Terminal South - World Trade Center s/n, 08039 Barcelona, Spain

Please find below the addresses for 9 of the main cruise terminals in Miami Cruise Port. For more information please visit: https://www.miamidade.gov/portmiami/cruise-terminals.asp

• Cruise Terminal A is the home for Royal Caribbean ships - 2000 N Cruise Blvd, Miami, FL 33132, United States
• Cruise Terminal B home for Norwegian Cruise Line ships (NCL) - 1922-2298 N Cruise Blvd, Miami, FL 33132, United States
• Cruise terminal C - 1537-2299 N Cruise Blvd, Miami, FL 33132, United States
• Cruise terminal D - 1435 N Cruise Blvd, Miami, FL 33132, United States
• Cruise terminal E - 1265 S American Way, Miami, FL 33132, United States
• Cruise terminal F is the home for Disney Cruise Line - 1104 Port Miami Tunnel, Miami, FL 33132, United States
• Cruise terminal G is the home for Celebrity Cruises - 925 N Cruise Blvd, Miami, FL 33132, United States
• Cruise terminal J - Caribbean Way, Miami, FL 33132, United States
• Cruise terminal V is the home for Virgin Voyages - 718 N Cruise Blvd, Miami, FL 33132, United States

Port of Civitavecchia - E840, 00053 Civitavecchia RM, Italy
Rome Cruise Terminal - Porto di Civitavecchia, Banchina 25, 00053 Civitavecchia RM, Italy

1800 SE 18th St, Fort Lauderdale, FL 33316, United States

Charles M Rowland Dr, Port Canaveral, FL 32920, USA

Manhattan Cruise Terminal - 711 12th Ave, New York, NY 10019, United States
Brooklyn Cruise Terminal - 210 Clinton Wharf, Brooklyn, NY 11231
Cape Liberty Cruise Port - 4 Port Terminal Boulevard, Bayonne, NJ 07002-5038

• Terminal A Miaoulis (the Main Cruise Terminal)
• Terminal B Themistocles
• Quay Themistocles
• Terminal C Alkimos

Address:
Cruise Terminal: Piraeus 185 38, Greece

All Azamara guests will be provided with a specific boarding time of their cruise within their final documents. You can also view this on the easy check in section on the following link: https://www.azamara.com/gb/booked-guests/before-you-board/easy-checkin Suite guests can take advantage of priority boarding at the cruise terminal. When checking in at the cruise terminal, suite guests must follow the signs for Suite Guests boarding.

All guests must board the ship at least 90 minutes prior to our scheduled departure time. If you fail to check in at least 90 minutes before our scheduled departure, this constitutes a "no-show". For those sailings that are departing from ports outside the United States, please check boarding procedures and departure times in your guest ticket booklet.

On disembarkation the cruise staff will give you instructions about debark procedures. All guests are disembarked at the end of the sailing by number codes according to your flight departure time.

For Cunard Line sailings, all guests are encouraged to complete the online check in prior to departure to save time at the port which can be access online the Cunard website around 21 days prior to departure. On your boarding card you will find an arrival time, please have this available with you when you arrive. If you get to the terminal earlier than your specified arrival time, you may be asked to wait until such time that we are able to check you in. Once you have completed the check-in inside the terminal you will be directed through security before embarking the ship.

On disembarkation Cunard crew will take your luggage off the ship for you, ready for this to be collected inside the terminal building. Your luggage will be ordered by the colour-coded labels provided with your disembarkation details in your stateroom on the final evening of your cruise. You do also have the option to carry off your luggage without assistance. For more information on embarkation and disembarkation processes, please visit https://my.cunard.com/en-gb/mycruise/articles/embarkation

On a Celebrity Cruise, the time you can board your cruise varies on the type of stateroom that you have booked and what time your cruise ship departs. More information on when your cruise ship is due to set sail can be found on your final itinerary, or the Celebrity Cruises APP. Guests can use the celebrity online check in or app to speed up the boarding process on embarkation day which will provided you with an Xpress Pass which indicates that you have completed check in. Please make sure you arrive to the terminal with your documents to hand such as your passport, Visas (if applicable). When you arrive at the port, you will be met at the vehicle drop off area by couriers who will take your luggage. From that point it will be brought onto the ship and delivered to your stateroom. Please ensure that before dropping off your luggage, that your luggage labels are attached as this will allow crew to deliver the luggage to your cabin. For more information please visit: https://www.celebritycruises.com/blog/embarkation-day

All guests will be invited to leave their luggage outside of their stateroom the night before disembarkation day which will be collected by crew overnight and will be waiting for you in the cruise terminal when you leave the ship. You will need to ensure that your on-board account has been settled the day before and your carry case is packed, you will be able to make your way for some breakfast. Once your pre-allocated disembarkation time comes, make your way to the gangway. You will then claim your luggage in the terminal, clear customs, and take your onward journey. For more information please visit: https://www.celebritycruises.com/blog/disembarkation-port

Ahead of disembarkation. The cruise director will hold a Debarkation Talk, the day prior to debarkation or the last sea day. This is recorded and will be available to play in your stateroom on Channel 15. This will provide detailed information on disembarkation.

On embarkation day, passengers must be in possession of their tickets, valid passport, visas and other documents necessary for the scheduled ports of call and disembarkation. All Crystal Cruises passengers are required to be on board the ship on the day of the cruise at least two (2) hours before the ship’s departure time. Guests will be provided with luggage tags in advance of departure. If you do not receive your luggage tags prior to your cruise, Crystal Cruises will provide them at the terminal.

During the final evening before disembarkation day, Crystal cruises will provide disembarkation instructions and luggage labels to attach to your bags. Should guests want their luggage taking off the ship on disembarkation these must be assembled to your bags and left outside your stateroom on your final evening which will be ready to claim once you have disembarked your ship inside the terminal building.

All guests will be presented with a time slot of embarking the first day on your travel documents. The embarkation time may vary depending on the suite category booked. Guests are required to show their cruise documents prior to entering the terminal. All Explora Journey guests can do the check-in online via your mobile device or computer/laptop before departure to speed up the embarkation process at the port, this is available between 90 days and 24 hours before the scheduled departure time of your journey.

During the final evening before disembarkation day, Explora Journeys crew will provide disembarkation instructions. Should guests want their luggage taking off the ship on disembarkation luggage labels must be assembled to your bags and left outside your stateroom on your final evening which will be ready to claim once you have disembarked your ship inside the terminal building, guests also have the option to keep their luggage with them on disembarkation day.
For more information visit: https://explorajourneys.com/uk/en/faq

Guests should arrive at the embarkation terminal with all necessary documents, including a valid passport, visas, and inoculations documents. Guests can check in online in advance by logging into their account by competing their online check in and uploading a security photo.

Guests are required to be on board the vessel at least one hour prior to the scheduled departure time. Early boarding is available to guests booked in Concierge-level staterooms and above.

Regatta, Insignia and Nautica:

• Penthouse Suites and above - 11:00 a.m.
• Concierge Verandas - 12:00 p.m.
• All other staterooms - 1:00 p.m.

Marina and Riviera:

• Oceania, Vista and Owner's Suites - 11:00 a.m.
• Penthouse Suites and Concierge Verandas - 12:00p.m.
• All other staterooms - 1:00 p.m.

A lunch buffet is served from 11:30 a.m. to 5:00 p.m.

If you did not receive luggage tags with your Cruise Vacation Guide prior to departure, you will receive luggage tags at the pier before embarking. Your luggage will be delivered directly to your stateroom on embarkation day. If the luggage has not arrived one hour prior to sailing, guests should contact reception from their stateroom telephone.

On the last night of the cruise, guests should pack their luggage and leave it outside their stateroom door before retiring for the evening. You should not pack personal items such as medicine and toiletries that you will require the next morning. Staff members will collect the luggage during the night and deliver it to the cruise terminal. All luggage being disembarked from the vessel should weigh no more than 70 pounds per piece.

For more information visit: https://www.oceaniacruises.com/faq/

Disembarkation excursions with airport drop offs at an additional cost for late flight departures may be offered in certain ports towards the end of your sailing. Please enquire on board to see if this is something that may be available.

Guests’ embarkation time vary by suites and Seven Seas Society status for a full breakdown visit: https://www.rssc.com/frequently-asked-questions/arriving-and-departing All guests must arrive with all travel documentation including final documents, passports, any relevant visa’s etc.

Guests sailing from a U.S. port must embark the ship no later than two hours prior to sailing time. This is mandatory to meet U.S. Customs and Border Protection requirements. All other sailings require guests to embark no later than an hour and 30 minutes prior to sailing time.

For disembarkation, guests should plan on vacating their suites shortly after the scheduled arrival time into port. Cruise-only guests should not schedule flights prior to four hours after disembarkation.

During the final evening before disembarkation day, guests will provide disembarkation instructions and coloured luggage labels which can be assembled to your bags and left outside your stateroom on your final evening of your cruise. On disembarkation day guests will be called for disembarkation by the coloured luggage tags.

Disembarkation excursions with airport drop offs at an additional cost for late flight departures may be offered in certain ports towards the end of your sailing. Please enquire on board to see if this is something that may be available.

On embarkation check in starts at mid-day, and all Scenic Ocean guests must be on board at least one hour before the scheduled departure time. Passengers should have their passport, visas, medical card, booking confirmation, and other required documents with them at the check in desk. Pier locations will be outlined in your documentation. Your documentation will contain contact details for our local Scenic representative and Port Agent for the region in which you are travelling.

All guests must check out of their suites no later than 8:30am; guests can remain in the public areas but need to disembark the ship by 9:30am at the latest. Further information will be provided towards the conclusion of your voyage. For more information visit: https://www.scenic.co.uk/about-us/faq#ocean

Seabourn cruise guests can begin the check-in process at Seabourn.com up to 45 days before their cruise. Guests will receive a digital boarding pass from the Seabourn Source app after checking in. Guests must check in at least one hour before their cruise departs. Seabourn assigns boarding times to guests based on information like flight arrival times or hotel stay details. Guests can present their e-boarding pass at the embarkation terminal and again once they board the ship. Seabourn guests must check in at least one hour before the ship's departure time and allow enough time for airport landing formalities and transportation to the port. If guests are making their own air arrangements, they should allow 3–4 hours for transfer time between the airport and the port.

More information on disembarkation of your Seabourn cruise will be provided to you in your stateroom on the final evening of your cruise. Seabourn will provide all guests with coloured luggage labels which can be attached to your bags, and then left outside your stateroom on the final evening for the crew to collect, these will then be collected by guests inside the pier on disembarkation.

On disembarkation day in certain ports of call, those with late flights organised by Seabourn may be provided with a Day Room or an excursion which will take you to the airport. For more information, ask your sales concierge at the time of booking.

Your cruise embarkation time is included in your final cruise documents. Please arrive at the ship at the specified time. (For guests whose Silversea package includes a mandatory charter air flight, please arrive at the airport at the time specified in your final cruise documents.) Once you arrive at the terminal, you will be asked to show your Silversea luxury cruise documents and your passport. Please keep all necessary documents handy in your carry-on bag throughout the cruise embarkation process.

You'll need to arrive at the terminal at least 90 minutes before the ship's departure for U.S. ports, and at least two hours before for non-U.S. ports. Silversea will check you in with your documents as you board the ship.

Disembarkation begins shortly after clearance by local Customs (usually two hours after the ship’s arrival). On disembarkation day, guests should plan on vacating their suites by 8:30 a.m.

Due to distance between some ports and the airport, guests should allow additional time for departing flights. This is to allow for cruise disembarkation formalities, custom and immigration procedures, transfer time to the airport and two to three hours for flight check-in. Guests requiring a wheelchair should notify Silversea for appropriate transportation and/or accommodation arrangements to be made prior to cruise disembarkation.

All guests will arrive at the cruise terminal and will be registered at the check in desk. All guests must arrive with their booking reference, passport and any other relevant travel documents. The general rule for embarkation is that all guests must be on board by 3-5pm local time with 5pm being the latest that guests can embark. Guests will be provided with luggage labels on arrival to the port and luggage will be taken from the porters and you will next see these being delivered to your cabin.

On disembarkation day, all guests must vacate their staterooms by 8am to allow the crew to make up the rooms for the next sailing. Disembarkation information is provided to all guests within your stateroom on the final evening of your cruise and will be provided with coded luggage labels to attach to your bags. With Antarctica sailings Atlas Cruises offer pre and post cruise excursions which can be booked.

Embarkation day for AE Expeditions varies depending on the expedition and destination. All guests will be provided with a hospitality pack at their pre cruise hotel.

• Antarctica Active

Passengers arrive in Ushuaia, where they are met by an AE Expeditions representative and transferred to a hotel. Check-in is at 3 PM, and passengers can collect luggage tags and confirm cruise options at the AE Expeditions hospitality desk in the hotel lobby.

• Northwest Passage Expedition

Passengers fly to Nuuk and board the Greg Mortimer. Passengers should label their luggage with cabin tags and keep valuables on them. After boarding, passengers have time to settle into their cabins before safety briefings and meeting the expedition team and crew.

• Antarctic Explorer

Passengers fly from Punta Arenas to King George Island, where an expedition team greets them and prepares them for a Zodiac transfer to the vessel. Passengers have time to settle into their cabins before safety briefings

Guest will be provided with disembarkation instructions on the final of their cruise. On disembarkation day with AE Expeditions, you can expect to disembark often around 8 AM and say goodbye the expedition team. When disembarking guests will go through immigration, baggage, and customs and complete the necessary formalities for the country you're entering.

There are several different types of cabin/stateroom on a cruise ship

Inside Cabins
These are cabins with no balcony or porthole/window. These cabins are usually the cheapest option however, they offer the same amenities and services to guests as those in outside or balcony cabins.

Outside/Ocean View Cabins
These cabins will usually have a similar layout and size to inside cabins but have a porthole/window. The porthole/window does not open but provides natural light into the cabin.

Balcony/Veranda Cabins
Balcony cabins are usually a little bigger than inside or outside cabins. A balcony cabin will often have chairs and a small table on the balcony for you to enjoy the outdoor space. For larger balcony cabins you may have a sun lounger. Depending on the cabin/ship balconies may be glass or metal fronted.

Obstructed/Partial View Cabins
Some cruise lines have the option to book a cabin with a partial or full obstruction. These are cabins with a porthole/window or balcony where something on the ship (such as a lifeboat) obstructs the view.

Guarantee Cabins
A guarantee cabin is when the cruise line allocates your cabin number close to the sail date of your cruise, these can be allocated up until the time you board the ship. When booking a guarantee cabin you will be advised of a cabin grade, this is minimum category of cabin you will receive. Your cabin could be allocated anywhere on the ship, you could be allocated a higher grade, and all cabins could be subject to obstructed views.

Suites
A suite is the most expensive cabin type on a cruise ship. There are various types of suites, and the suite size can also vary. It is not uncommon to have a living area separate to your bedroom. Suites usually include many additional extras which could include priority boarding, access to exclusive areas on the ship, a butler service and much more.

Single Cabins
Suitable for solo guests. Most cruise lines have a limited number of single cabins. These cabins are a cheaper option for those travelling on their own, often with no or reduced single supplement, and will offer the same amenities and services as other cabin types.

Interconnecting Cabins
Interconnecting cabins are two adjacent cabins of the same type with an interconnecting door in the middle of them. Perfect for families, multi-generation holidays, or a group of friends.

Accessible/Adapted Cabins
These cabins are designed to accommodate guests who require a wheelchair or powered mobility device. They are larger in size providing plenty of room to manoeuvre.

Most cruise lines have a loyalty programme. They will reward their most frequent guests with additional benefits like early boarding, complimentary drinks, free cabin category upgrades, On Board Credit etc.

They loyalty schemes are structured around a point system and the points you receive are determined but the number of nights you’ve sailed and the cabin categories you have booked.

Use the links below to find out what your chosen cruise line offers to their loyal guests.

Azamara - https://www.azamara.com/b2c/booked-guests/azamara-circle

Atlas - https://atlasoceanvoyages.com/atlas-yacht-club

AE Expeditions - https://www.aexpeditions.co.uk/why-travel-with-us/loyalty-program/#:~:text=The%20AE%20Expeditions%20Loyalty%20Program,for%20many%20years%20to%20come

Oceania - https://www.oceaniacruises.com/oceania-club-benefits

Scenic Ocean - https://www.scenic.co.uk/about-us/loyalty-club

Silversea - https://www.silversea.com/other-resources/venetian-society.html

Seabourn - https://www.seabourn.com/en/eu/seabourn-club

Regent Seven Seas - https://www.rssc.com/seven-seas-society

Unfortunately, due to safety and fire regulations, items such as irons or kettles are not permitted to be brought onboard.

For kettles, most cruise lines do have tea and coffee-making facilities in the cabin and if not, there are facilities located around the ship- usually in the buffet area and often 24 hours.

Irons and travel irons should not be taken onboard as they are considered a risk to fire safety and therefore prohibited. Laundry, dry cleaning, and pressing facilities are available onboard most ships for a charge. A lot of ships will have a launderette facility available onboard, so that guests can wash and dry their own items of clothing.

Most cruise lines will allow hair straighteners to be taken onboard, but we advise you to check the website of the cruise line you are travelling with for a definitive answer. You should consider the voltage used on the ship to ensure it is suitable for your equipment and when finished, always ensure you unplug any items like this and leave them in a safe location.

Cruise ship cabins could be fitted with UK, US or European electric plug sockets. Most cruise lines have at least two varieties but it’s always best to check what type of plug adaptor you’ll need if required before you travel. Newer ships may also have USB sockets in the cabins, but older ships are unlikely to.

Cruise ship plug socket varieties:

• UK 2 pin plug
• American (US) 2 pin plug (flat), 110v
• European (EU) 2 pin plug (round) 220v

Please see below a summary of cruise lines’ plug socket types. For any lines not listed here, please see the individual cruise line’s website.

AE Expeditions: EU
Atlas: EU and US
Azamara: EU and US
Oceania: EU and US
Regent: EU and US
Seabourn: EU and US
Crystal: EU and US
Silversea: EU and US
Explora: EU and US
Scenic Ocean:: EU

All cruise lines operate a cashless system for purchases made onboard. You will be required to register a payments card (credit or debit) prior to departure as part of the online check in process. Please be aware that cruise lines may take a pending payment from the card that you register. Once your final onboard account has been settled the pending payment will be refunded to your card. However, this may not be processed until after you arrive home from your cruise.

Every time you make a purchase onboard you hand over the keycard issued to you by the ship and the purchase is added to your account. Some cruise lines don't use Keycards anymore and have alternative devices, such as Princess Cruises 'Ocean Medallion'.

You can often keep track of the spending on your onboard account via the cruise lines apps. Just before the end of the cruise you will be presented with an itemised bill. Any concerns about the items listed should be raised with Guest Relations onboard.

The bill will be settled against the Payment Card you registered during Online Check-In. If you have a card issued in the UK using Pounds Sterling but your cruise line operates in a different currency onboard, you may be charged a transaction fee for the currency exchange.

What is a Muster Drill?

A muster drill is a mandatory safety exercise with the objective to familiarise all guests with the location (muster station) where they are to assemble in the unlikely event of an emergency.

For most cruise lines these are done on embarkation day. Once you go to your cabin you will likely have a safety briefing you need to watch on the TV in your cabin (e.g. how to don a life jacket). After this you need to go to your muster station and make yourself known to a crew member. All guests must attend even if they have sailed previously.

Current section regarding on board protocols from travel advice to be bought into this section

What are gratuities/tips?

Guests on many cruises are generally expected to leave tips for certain cruise staff members serving them. Gratuities is another term for 'tips'. Guests can choose to pre-pay their gratuities before they travel with some cruise lines. Other cruise lines will add a daily gratuity charge to your on-board account. This will need to be paid before you leave the ship.

Do I have to pay gratuities?

Paying tips and gratuities depends on which cruise line you choose. Some have a no-tipping policy while others offer a discretionary gratuity option. Cruise lines that have a discretionary policy will apply a charge to your onboard account. If you wish to adjust or remove gratuities where they are discretionary you will need to speak to Guest Relations on the ship.

Gratuities included in Cruise Fare

• Atlas
• Azamara
• Explora
• Regent Seven Seas
• Silversea
• Seabourn
• Crystal
• Scenic Ocean

Discretionary Gratuities

• Cunard
• Oceania
• AE Expeditions

Cruise Ships schedule a huge array of activities to keep their guests entertained. There are so many options that a day at sea can be just as fun as a full day of sightseeing! Information and a schedule of all entertainment and activities are found in the daily program. It also includes opening hours for the spa, casino, restaurants, shops, and bars. You’ll also find details on the scheduled ports of call, shopping promotions and evening dress code. A printed copy of the daily program for the following day will be left in your cabin each evening.

You may find some cruise lines provide an area on an open deck for smokers as well as designated cigar lounges inside.

It’s important to note that failure to follow the cruise line smoking policy can result in a charge to cover cleaning costs as well as a fine for disposing of your cigarette anywhere but the designated bin.

Non-smoking areas prohibit the use of cigarettes, cigars, pipes and electronic devices such as e-cigarettes.

Guest Relations or Guest Services on a cruise ship are like Reception in a large hotel. There are staff members on duty at Guest Relations 24 hours a day and they are your point of contact for any assistance you may need whilst on board or for any information about things happening during your cruise.

AE Expeditions:

AE Expeditions' dress code is informal on their vessels, which are air-conditioned and typically between 15°C (59°F) and 25°C (77°F). Typical attire includes Jeans or casual trousers, Light long-sleeve T-shirts or jumpers, and Lightweight walking shoes with good grip.

If you're traveling to Antarctica, you should also pack:

• Long underwear or base layers
• If you're traveling to Antarctica, you should also pack:
• Fleece or other warm middle layers
• Snow pants
• Wool socks
• Waterproof gloves or mittens
• Glove liners
• Neck warmer
• Beanie
• Base layers, also known as thermal layers, should only be worn when it's very cold. They should not be too tight, as this can restrict blood flow.

AE Expeditions does not have formal dining rooms. Expedition cruises are generally relaxed and don't have formalities at mealtimes

Atlas Cruises

Atlas Ocean Voyages ships have a casual dress code. Guests are encouraged to wear yacht-club casual attire and resort wear, such as a polo shirt and slacks or a skirt. Jackets are not required.

When spending time aboard our yachts, you can keep it casual, as they are climate controlled for comfort. We recommend the following attire:

• Light shirts and pants
• Non-slip, closed toe shoes
• Waterproof jacket or windbreaker (for enjoying Water’s Edge or the top-most deck)
• In the evenings, comfortable winter attire for evening dining. Casual relaxation in slacks or skirts, with sweaters or jackets optional
• Atlas Ocean Voyages cruises do not have formal nights. For more information on what to pack visit: https://atlasoceanvoyages.com/antarctica/before-you-go

Azamara

• In keeping with our friendly yet sophisticated onboard environment, we encourage guests to follow a “resort casual” dress code.’
• Out of respect for others, bare feet, tank tops, baseball caps, bathing suits, shorts, and torn/distressed jeans are not allowed in the dining room or specialty restaurants. When dining at Windows Café, guests must wear footwear and a cover-up or shirt.
• Formal evening wear is not expected nor required in our restaurants. If you prefer to dress more formally, you are welcome to do so. Please note that tuxedo rentals are not available onboard.
• Azamara Cruises does not have formal nights, but guests are welcome to dress up for dinner or special occasions. For more information on what to pack for your Azamara cruise please visit: https://www.azamara.com/gb/booked-guests/before-you-board/packing-tips

Crystal Cruises

• At Crystal, we want guests to feel confident and relaxed throughout their stay, so we have compiled the following guide FOR the different dress codes observed on board.
• Day Casual: A less formal look allows guests to feel comfortable during the day; Day Casual attire may be worn everywhere, including our restaurants, until 18:00. Suggestions for a Day Casual look:

Women

• Sundresses
• Elegant shorts
• Jeans
• T-shirts or blouses
• Linen clothing
• Swimsuits with cover-ups (when not poolside)

Men

• Shorts
• Jeans
• T-shirts or polo shirts
• Linen clothing
• Swim shorts with a T-shirt or polo (when not poolside)

Evening Resort

A step up from Day Casual, after 6:00 PM, we ask that guests adopt the more refined Evening Resort dress code*.
Suggestions for an Evening Resort look:

Women

• Dress
• Skirt
• Pants
• Blouses or sweaters
• Dark-wash jeans with no rips
• Tailored dress shorts

Men

• Shirts
• Collared polo shirt
• Sweaters or smart designer sweatshirts
• Dark-wash jeans with no rips (only when accompanied with a jacket)
• Chinos
• Sports jacket or blazer
• Tailored shorts (May only be worn in outdoor venues)

*Multiple options for preferred attire published daily in reflections

NOTE: Please avoid flip-flops/sliders, swimwear, and hats.

Formal Evening

On sailings more than seven days, there will be at least one optional ship-wide formal night* (depending on the length of the segment), which will require more formal cocktail chic attire. These special events will be defined in your personal pre-sailing guide

Explora Journeys

• Explora Journeys don't have a dress code onboard, but we suggest an elegant resort casual style.

Please consider the following in our restaurants, and indoor bars and lounges:

• Swim wear and bathrobes are not allowed throughout the day in any of the restaurants and indoor bars and lounges.
• Shorts and sleeveless t-shirts are not allowed during dinner time (18:00 - late) in Anthology, Fil Rouge.
• Baseball caps and sportswear are not allowed during dinner time (18:00 - late) in Anthology, Fil Rouge, Sakura, Marble & Co. Grill, Med Yacht Club.
• Explora Journeys do not have any formal evenings.

Oceania

• The dress code on Oceania Cruises is smart casual, with a country club eveningwear dress code after 6 PM:
• General attire: Resort or country club casual is recommended.
• Evening dining: Elegant casual resort wear is suggested.
• Restaurants: Casual attire like jeans, shorts, t-shirts, baseball caps, sandals, or tennis shoes are not permitted after 6 PM. Baseball caps may be worn in the Terrace Café after 6 PM.
• Main Dining Room: Appropriate attire for men is slacks and a sports shirt, while women are advised to wear slacks and blouse, a sundress or a pantsuit.
• Tank tops and swimsuits: Not suitable for any of the onboard restaurants at any time.
• Oceania Cruises is known for being a luxurious, mainstream cruise line with a firm "no formal nights" policy.

Regent Seven Seas

The dress code on Regent Seven Seas Cruises varies by time of day, evening, and the length of the cruise:

• Daytime: Casual resort-style attire is appropriate during the day. Shorts are not allowed after 6 PM.
• Evening: The recommended dress code in the evenings is Elegant Casual. This includes skirts or slacks with a blouse or sweater, a pant suit or dress, and slacks and a collared shirt for men. Sport jackets are optional.
• Formal nights: On cruises of 16 nights or more, there are two optional Formal Nights. On these nights, guests can dress more formally with gowns and cocktail dresses for women, and tuxedos, dinner jackets, or dark suits with ties for men.
• Last night: The dress code is relaxed on the last night of the cruise to accommodate guests who may be packing early.

Seabourn

Seabourn Cruise Line has an elegant casual dress code for most evenings, with formal nights for some voyages:

• Daytime: Casual attire, including jeans and shorts, is acceptable in all dining venues and lounges. Swimsuits, cover-ups, and exercise attire are for the spa, fitness centre, poolside, and on deck.
• Evening: Elegant casual attire is the dress standard for all dining venues after 6 PM. Men can wear slacks with a collared dress shirt or sweater, and jackets are optional. Women can wear dresses, skirts, slacks, or a pant suit with a nice top. Elegant jeans are acceptable in dining venues, but not in the Restaurant after 6 PM.
• Formal nights: The number of formal evenings depends on the length of the voyage:
• Seabourn Venture and Seabourn Pursuit: No formal evenings
• Cruises up to 13 days: One formal evening
• Cruises of 14 to 20 days: Two formal evenings
• Cruises of 21 or more days: Three formal evenings
• Attire: Men should wear tuxedos, suits, or slacks with a jacket required. Women should wear evening gowns, cocktail dresses, or dressy pantsuits

Scenic Ocean

The dress code for Scenic Ocean Cruises is smart casual and comfortable during the day, and elegant casual for most restaurants in the evening. There are no formal nights on Scenic cruises.

• For women, suggested attire for the evening includes a dress, skirt, or slacks with a sweater or blouse. For men, suggested attire includes trousers or pants and a collared shirt.
• For evenings, while there are no formal nights, the recommended-on board dress code is elegant casual for most restaurants.

Silversea

Silversea Cruises has an evolving dress code that depends on the length of the voyage and the time of day:

• Elegant casual
• The standard dress code for voyages of seven days or less. For women, this includes blouses, skirts, trousers, or casual dresses. For men, this includes open-collar shirts and slacks, but a jacket is required indoors.
• Formal optional
• This dress code may be offered on voyages of eight to 14 days, and typically two or more times on voyages of 15 days or more. For women, this includes evening gowns or cocktail dresses. For men, this includes tuxedos, dinner jackets, or dark suits with a tie

AE Expeditions:

• Tea, coffee and snacks are available to guests 24 hours a day.
• Guests can enjoy a range of house wine, beers and soft drinks included with dinner.
• Captains farewell drinks.
• 1 free bottle of champagne per suite for Junior and Captain Suites.

Atlas Cruises:

• Unlimited beverages, including fine wines, spirits and craft beers.
• Open bars and lounges, including 24-hour bar service with specialty canapés.
• Included stocked in-room minibar.
• Speciality coffees, teas and fresh-pressed juices.
• 24-hour room service, including spirits, wine and beer.

Azamara:

• Complimentary drinks included as part of your cruise fare include select standard spirits, international beers, a changing selection of two red and two white wines, and one rosé and one sparkling wine by the glass each day throughout your voyage in any of the ship bars or dining rooms. Please note, the complimentary beverages are not available for room service.
• Upgraded drinks package options are available such as the Premium Package, The Ultimate Package, The Wine Lovers Package and the Wine Connoisseur Package. More information on upgraded drinks packages can be viewed on https://www.azamara.com/booked-guests/onboard-packages and added to your Azamara booking via their website.

Crystal:

• All-inclusive beverage menu: Includes premium spirits, champagne, fine wines, bottled water, soft drinks, and specialty coffees included in every bar.
• In suite -Beverages such as bottled water, custom coffees, soft drinks, juices, fine wines, premium spirits, and champagne are included as part of the cruise fare with Crystal Cruises.
• Guests have access to a well-stocked mini fridge in their stateroom and 24-hour room service available to order additional beverages.

Explora Journeys:

• Explora Journeys includes a large menu of premium complimentary drinks including fine wines, spirits, specialty coffees, teas, and soft drinks, is included in the journey fare and available in all dining and bar outlets.
• An exclusive selection of wines, spirits, and liqueurs is available for purchase for those who want to elevate their experience or celebrate a special occasion.

Oceania Cruises:

• Oceania Cruises includes unlimited complimentary soft drinks, tea, coffee, and water in all restaurants and bars. The Your World Included base fare also includes still and sparkling bottled water, fresh fruit juices, and smoothies.
• Oceania Cruises offers two beverage packages that can be added on before departure over the phone with your agent or our customer service team:
• House Select:Includes unlimited Champagne, wine, and beer at mealtimes. Costs US\$39.95 per person per day.
• Prestige Select:Includes all the drinks in the House Select package, plus spirits and cocktails, at any time. Costs US\$69.95 per person per day.

Regent Seven Seas:

• Unlimited drinks are included as part of your cruise fare with Regent Seven Seas including fine wines, premium spirits, bottled water, coffee and soft drinks in all open bars and lounges.
• All guests have access to an In-suite mini-bar which is replenished daily. Guests can make requests to their butler for their preferred beverages to be added into mini bar.

Scenic Ocean:

• Scenic Ocean Cruises offers all drinks as part of their all-inclusive experience, (except from a selection of speciality wines and rare spirits).
• A complimentary mini bar is provided in every suite for your enjoyment. This is restocked daily with a selection of beverages and snacks, and you can also order other drinks and meals to your suite.
• Tea and coffee making facilities are available at designated stations throughout the ship, including in the Crystal Dining room, Observatory Lounge and River Café. Alternatively, hot drinks can be ordered to your suite.

Seabourn:

• Complimentary premium spirits and fine wines available on board always.
• Complimentary caviar, an extra indulgence offered throughout your voyage.
• Welcome Champagne and complimentary in-suite bar stocked with your preferences which can be requested with your concierge at the time of booking.

Silversea:

• Select wines, premium spirits, specialty coffees and soft drinks are complimentary in all bars, lounges and dining rooms as part of your inclusive fare.
• The Silversea promise is to keep your mini-bar full of your favourite drinks – alcoholic beverages (including wine, spirits and mixers) or cold bottles of water for hot, sunny days!

AE Expeditions:

• AE Expeditions offers an open-seating dining experience which do not require pre booked reservations across their ships.
• Onboard the Greg Mortimer are two restaurants: the main venue serving buffet-style meals with à la carte dinner options and a new reservations-required concept restaurant named the Tuscan Grill.
• Onboard the Sylvia Earle there are two restaurants containing the main venue, Gentoo serving buffet-style breakfast and lunches with à la carte dinner, and a reservations-required restaurant called the Rockhopper hosting a steakhouse-style dinner.
• Guests also have the option to join the captain and expedition team for the informal Captain’s Farewell drinks, with complimentary beverages and cocktail appetisers, followed by a 3-course meal.

Atlas Cruises:

• Atlas Ocean Voyages offers a gourmet dining experience which includes a great option of ever-changing menus in their six different on-board dining options which include Porto, Alma, 7AFT Grill, The Dome, Paula's Pantry, and in-room dining.
• The main dining room, Porto and Alma, which offers indoor and al fresco seating, as well as a specialty Lusitania.
• Paula’s Pantry for pastries, specialty coffees, sandwiches and signature juices which are available for grab and go.
• The Dome observation lounge and enjoy a light lunch with sandwiches and speciality teas.
• The 7-Aft Grille which is a place to enjoy Jospering dishes like filet mignon and lamb loin, or a casual lunch by the pool.
• Atlas also offers guests the option to experience their speciality dining experience ‘The explorers table’ which is available to pre book around 60 days before departure. The experience is available on Polar Expeditions to Antarctica and the High Artic and is served in The Dome Observation Lounge, once per expedition.

Azamara:

• Azamara offers a choice of six distinctive dining options, including room service.
• Open seating is available in their main dining rooms where reservations are not accepted. Guests can choose to be seated at a table for two or as part of a larger group of fellow guests.
• Azamara has casual dining options such as The Windows Café, The Mosaic Café and The Patio and Swirl Top.
• Club World Owner’s Suite, Club Ocean Suite, and Club Continent Suite guests can dine in any of the six restaurants without any additional costs. For all other guests, there is a surcharge of $49.95 per person to dine in our specialty restaurants Prime C and Aqualina where reservations are strongly recommended to avoid disappointment prior to departure.

Crystal:

• All Crystal Cruises restaurants are complimentary, except for The Vintage Room. Beefbar, which is their newest specialty restaurant, is also complimentary* but requires reservations in advance for dinner seating.
• For Crystal specialty restaurants, Umi Uma by Nobu Matsuhisa Restaurant and Sushi Bar and Osteria d'Ovidio, guests will be allotted one complimentary reservation for two people or solo traveler per voyage of up to 11 days (more than one for more extended stays - see below). In addition, guests staying in Crystal Penthouse or Junior Crystal Penthouse Suites can enjoy unlimited free visits.
• Up to 11 days: One complimentary reservation to each restaurant.
• 12 to 22 days: Two complimentary reservations to each restaurant.
• 23 or more days: Three complimentary reservations to each restaurant.
• Reservations above the complimentary allotment will be $50 per person.
• *Beefbar is open for lunch and dinner, only dinner service requires reservations. Beefbar has an additional elevated menu with premium selections at an additional cost.

Explora Journeys:

• Explora Journeys offers nine distinct culinary experiences, including in-suite dining: Emporium Marketplace, Sakura, Marble & Co. Grill, Med Yacht Club, Fil Rouge, Crema Café, Gelateria & Creperie at The Conservatory, Explora Lounge, In-Suite Dining.
• Reservations are only required for the following restaurants Marble & Co. Grill, Sakura and Anthology. Our Emporium Marketplace, Med Yacht Club and Fil Rouge restaurants are open seating. Reservations also can be made for the Fil Rouge and Med Yacht restaurant, but it is not necessary. For more information visit: https://explorajourneys.com/uk/en/faq/culinary-experience

Oceania Cruises:

Oceania Cruises offers open seating in its main dining room, the Grand Dining Room, from 6:30–9:30 PM. The Grand Dining Room is the main dining venue on Oceania Cruises ships. Oceania has reservation rules for speciality dining reservations:

• Owner's Suite, Vista Suite, and Oceania Suite: Reservations can be made from the date final payment is due until 7 days before sailing.
• Penthouse Suite: Reservations can be made 75–7 days before sailing if the booking is paid in full.
• Concierge Level Veranda: Reservations can be made 60–7 days before sailing if the booking is paid in full.
• On board: Concierge class and above passengers receive priority reservations from 11 AM–1 PM in Polo Grill.
• Number of reservations: The number of reservations allowed depends on the stateroom category and the length of the cruise:
• Owner's Suites, Vista Suites, and Oceania Suites: Two reservations per specialty restaurant.
• Other stateroom categories: One reservation per specialty restaurant.
• When restaurants are open: Specialty restaurants are typically open from 6 PM–9:30 PM on seven-night cruises, and 6:30 PM–9 PM on longer cruises.
• Reservations required: Reservations are required for specialty restaurants, even if they're free.
• Reservations can be changed: Reservations can be changed up to 7 days before sailing and can be made online or by phone: Reservations can be made in the Booked Cruises section of My Account on the Oceania Cruises website, or by phone.

Regent Seven Seas:

• Regent Seven Seas Cruises offers open dining, which means you can eat whenever you want and with whomever you want. During regular dining hours, you can arrive at the restaurant and the maître d will seat you. The main dining room on Regent Seven Seas cruise ships is the Compass Rose, which serves breakfast, lunch, and dinner.
• Regent Seven Seas Cruises has several specialty restaurants on its ships, including steakhouses, French restaurants, and a Pan-Asian restaurant:

To make reservations for specialty restaurants on Regent Seven Seas Cruises, you can:

• Create an account: Log in to your account on the Regent Seven Seas Cruises website.
• Access the Dining Reservations link: Under the Booked Cruises tab, find the Dining Reservations link for your cruise.
• Make reservations: Reservations can be made up to 75 days before your cruise sails, or 90 days if you are eligible for Concierge Amenities Guests may pre-book one dinner reservation in each specialty restaurant prior to sailing, then subsequent reservations may be made on board, space dependent. Multiple pre-booked reservations in each restaurant are permitted only on Grand Voyages, with one reservation allotted per voyage segment. Guests may contact the Maître D' once onboard to request additional reservations, if available. Compass Rose and Sette Mari At La Veranda do not require reservations.

Scenic Ocean:

• Scenic Ocean Cruises offers up to 10 unique dining experiences.
• Elements: is the main restaurant featuring Italian, steak and seafood from an à la carte menu. Located on Deck 4, it’s a relaxed dining option for dinner where no reservation is required.
• Dining times may vary depending on the day's activities, but are generally as follows:

Breakfast: 7am – 9:30am
Lunch: 12pm – 2pm
Dinner: 7pm – 10pm

Other restaurants on Scenic Ocean include:

• Elements
• Chef’s Table @ Elements
• Koko’s
• Night Market @ Koko’s
• Sushi @ Koko’s
• Azure Bar & Café
• Èpicure
• Lumiére
• Yacht Club
• In-Suite Dining
• For speciality dining reservations: Reservations may only be made on board with the Restaurant Manager on embarkation day, or with your butler.

Seabourn:

Each Seabourn ship offers a choice of dining venues to suit your mood of the moment. All dining venues are complimentary, and nearly all are open seating, inviting you to dine where, when, and with whom you wish. Included dining venues are:

• Solis – Mediterranean cuisine
• Earth and Ocean – fresh dishes from all over the world
• Sushi
• The restaurant – gourmet dining
• The Colonnade
• In-Suite Dining
• The patio
• Seabourn also offer Chef Anton ‘Tony’ Egger at an additional cost.
• The Grille by Thomas Keller- For Booked Guests: Dining reservations for The Grill by Thomas Keller can be requested online prior to sailing, subject to availability. Online reservations close 15 days prior to sailing. Due to high demand, online reservations are recommended, however, reservations can also be made on board. One reservation permitted per voyage.

Silversea

Silversea Cruises offers open seating dining in the Main Restaurant, which is their flagship dining option. The Main Restaurant is open for dining at your leisure, and you can choose your own table and dine with whomever you like. It offers a variety of international cuisine, ocean views, and exceptional service.

You can use My Silversea to: Create or update your profile and preferences, Arrange activities before your voyage, and Access other features.

Some of the specialty restaurants on Silversea cruises include:

• Atlantide: A bar and grill with local and international food
• Il Terrazzino: An elegant restaurant serving Italian food
• Indochine: An Asian-inspired restaurant that serves dishes from Mumbai, Thailand, and Vietnam
• Kaiseki: A restaurant that serves teriyaki cuisine inspired by the five elements of Japanese nutritional cuisine
• La Dame: A restaurant that serves French food
• La Terrazza: A restaurant that serves authentic Italian food
• Seishin: A restaurant that serves Asian fusion food from Japan, China, Thailand, Vietnam, and India
• Seabourn also offer Chef Anton ‘Tony’ Egger at an additional cost.
• Silver Note: A restaurant that serves small plate dishes and offers live jazz and blues music

The price of your cruise covers all meals at the main dining room, specialty dining venues, and in-suite dining, but there is a reservation fee per guest for specialty dining.

Most luxury cruise lines provide basic wifi for one device. You concierge will advise you if this is included at the time of booking. If your chosen cruise line does provide complimentary wifi for one device, or you would like to upgrade to premium wifi or add multiple devices. cruise lines offer Wi-Fi packages that can added to your booking. Costs will vary between cruise lines and individual cruise ships. You can add Wi-Fi packages directly with the cruise line once you register with them. For more information on how to register with your cruise line click here (link to registering with your cruise line section in FAQ once that is created).

You can use your mobile on a cruise ship but your network providers roaming charges will apply. You also need to be aware that once the ship is clear of land you will like lose network connectivity.

The best way to stay connected onboard, and avoid data roaming charges, is to add a Wi-Fi package to your booking. For more information on this click here (link to Wi-Fi FAQ page when done)

You can use your mobile on a cruise ship but your network providers roaming charges will apply. You also need to be aware that once the ship is clear of land you will like lose network connectivity.

The best way to stay connected onboard, and avoid data roaming charges, is to add a Wi-Fi package to your booking. For more information on this click here (link to Wi-Fi FAQ page when done).

Most Ships will have a medical centre, and doctors onboard should an emergency arise. The ship’s medical facility stocks basic supplies of emergency medications but a regular pharmacy service is not available. Please remember to bring sufficient supplies of any regular medications with you, to last at least 14 days beyond your holiday.

Any medical services administered at sea are chargeable. We once again remind our customers of the importance of a comprehensive travel insurance policy.

For the ultimate enriching cruise experience, most guests opt to take part in at least one or two excursions during their holiday. These can be booked through our partner Shore Excursion Group (link to Shorex). They offer satisfaction guarantees, high quality excursion experiences, lower prices when compared to going direct to the cruise line and a guaranteed return to ship policy.

You can also speak to their team 24/7 with a toll-free number available globally, ideal in the unlikely event that you encounter any difficulties.

We advise booking your shore excursion as soon as you can to ensure you secure your place, as these can get booked up very quickly.

Most cruise lines also offer a fantastic range of shore excursions suitable for different abilities, ages, and tastes. Full details of the cruise excursions they offer can be found by visiting your cruise line’s website or downloading their mobile apps. To book your excursion with your cruise line, you will need your cruise line booking reference to access your booking.

For information on this please follow: https://www.sixstarcruises.co.uk/support-centre/book-on-board/